Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") govern your access to and use of the TrackMyFlip web application, APIs, reports, and related services (together, the "Service"), operated by Fox Valley Digital LLC, a Wisconsin limited liability company ("Fox Valley Digital," "we," "us," or "our").

By creating an account, checking the box indicating you accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Disclaimer, each of which is incorporated here by reference. These apply to every account, whether on a free or paid plan. If you do not agree, do not use the Service.

2. Definitions

• "Workspace" — the organization created for your account, containing your data and any users you invite.
• "Your Content" — any data you or your users submit to the Service, including properties, leads, deals, budgets, expenses, receipts, photographs, notes, tasks, appointments and documents.
• "Output" — any figure, estimate, projection, summary, draft or report the Service generates, including deal analyses, maximum-offer and ARV figures, rehab estimates, comparable-property information, timelines and AI-generated text.
• "Plan" — the free tier or a paid subscription tier as described on our pricing page.

3. Eligibility and authority

You must be at least 18 years old and capable of forming a binding contract. The Service is intended for business and professional use, not for personal, household or consumer purposes.

If you use the Service on behalf of a company, partnership or other entity, you represent that you have authority to bind that entity, and "you" means both you and that entity. You may not use the Service if you are barred from doing so under applicable law, or if you are located in a jurisdiction subject to comprehensive U.S. sanctions.

4. Accounts and security

You are responsible for the accuracy of your registration information, for safeguarding your credentials, and for all activity that occurs under your account. Do not share your password. Notify us at security@trackmyflip.com promptly if you suspect unauthorized access.

The workspace owner controls the workspace, including membership, billing and deletion. If you are invited to a workspace you do not own, the owner may be able to view, modify, export or delete content you contribute to it, and may remove your access at any time.

A public demonstration workspace may be made available without registration. It contains fictional sample data, is shared by all visitors, and must not be used to store real or confidential information. Anything entered there may be visible to others and may be reset or deleted at any time.

5. Plans, free trials, billing and renewal

Free tier. The free tier is offered at no charge, requires no payment card, and is subject to the usage limits shown on our pricing page. We may change or discontinue the free tier at any time.

Free trials. Paid plans currently begin with a 7-day free trial. We collect a payment method at checkout but do not charge it during the trial. Unless you cancel before the trial ends, the subscription automatically converts to a paid subscription and your payment method is charged the then-current price. Trials are limited to one per customer and may be modified or withdrawn.

Subscriptions and renewal. Paid plans are billed in advance on a recurring monthly basis at the price listed at the time of purchase. Subscriptions renew automatically each billing period until cancelled. You authorize us and our payment processor to charge your payment method for each renewal, plus applicable taxes.

Payment processing. Payments are processed by Stripe. We do not receive or store your full card number. Your use of payment features is also subject to Stripe's terms and privacy policy.

Failed payments. If a charge fails, we may retry it, and we may suspend or downgrade your workspace to the free tier if payment remains unresolved. You remain responsible for amounts owed.

Taxes. Prices exclude sales, use, VAT and similar taxes unless stated otherwise. You are responsible for those taxes other than taxes on our net income.

Price changes. We may change prices. We will give at least 30 days' notice before a change affects an existing subscription, and the change takes effect at your next renewal. Continuing to use the Service after that constitutes acceptance.

6. Cancellation, downgrades and refunds

You may cancel at any time from Settings → Billing, which opens our payment processor's billing portal. Cancellation stops future renewals and takes effect at the end of the period you have already paid for; you keep access until then, after which the workspace reverts to the free tier and features above that tier's limits become unavailable.

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods, unused time, or downgrades. If you believe you were billed in error, contact hello@trackmyflip.com within 60 days and we will review it in good faith.

7. Your Content and the licence you grant us

You own Your Content. We claim no ownership of it. You represent that you have the rights necessary to submit it and that doing so does not violate any law or third-party right — including for any photographs, documents, comparable-property data, or personal information about sellers, buyers, tenants, contractors or partners that you upload.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Your Content solely to operate, secure, support and improve the Service for you — for example, to render your workspace, generate a report you request, or send the specific input you submit to an AI feature. This licence ends when you delete the content or your account, except for residual copies in routine backups and as required by law.

We do not sell Your Content, and we do not use it to train third-party or general-purpose AI models.

You are responsible for maintaining your own copies of anything important. You can export your data at any time, and we encourage you to do so before cancelling.

8. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service in violation of any law, including fair-housing, lending, advertising, consumer-protection, anti-discrimination, telemarketing or anti-spam laws;
• upload personal information you have no lawful basis to hold, or use the Service to harass, stalk, or make discriminatory decisions about any person;
• reverse engineer, decompile, scrape, or attempt to derive source code from the Service, except to the extent that restriction is unenforceable by law;
• probe, scan or test the vulnerability of the Service, breach or circumvent any security or authentication measure, or access data not intended for you;
• interfere with or place undue load on the Service, including automated request volume beyond normal interactive use, or circumvent rate limits or plan limits;
• resell, sublicense, rent or provide the Service to a third party as a service bureau, or share a single account across separate businesses;
• upload malware, or content that is unlawful, infringing, defamatory or obscene;
• misrepresent Output as a professional appraisal, inspection, audit, or the work of a licensed professional.

9. AI features and automated Output

The Service includes automated and AI-assisted features — including the deal analyzer, rehab estimator, receipt scanning, comparable analysis, offer drafting and copilot chat. Output is an estimate produced from the assumptions and data you supply. It may be incomplete, out of date, or simply wrong.

Output is not an appraisal, inspection report, title opinion, loan underwriting decision, or professional cost estimate. You are solely responsible for independently verifying any figure before relying on it, and for every decision you make. Do not submit information to AI features that you are not permitted to disclose to a third-party processor.

Similar or identical Output may be generated for other customers, and we make no claim that Output is unique or protectable.

10. No professional advice

TrackMyFlip is software, not an advisor.

Nothing in the Service constitutes investment, financial, real-estate, brokerage, appraisal, accounting, tax or legal advice, and nothing is an offer, solicitation or recommendation to buy, sell or finance any property or security. We are not a licensed real-estate broker, appraiser, mortgage lender, investment adviser, accountant or law firm, and no fiduciary or advisory relationship is created by your use of the Service. Consult qualified, licensed professionals before acting. See our Disclaimer.

11. Third-party services and data

The Service may integrate with or display data from third parties, and may let you share reports or portal access with lenders, investors or partners. We do not control third-party services or the accuracy of third-party data, and we are not responsible for them. Your use of a third-party service is governed by that party's terms.

If you share a report or portal link, you are responsible for who receives it and for the accuracy of what it contains.

12. Our intellectual property

The Service, including its software, design, text, graphics, and the TrackMyFlip name and logo, is owned by Fox Valley Digital and protected by intellectual-property law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription. No other rights are granted.

13. Feedback

If you send us suggestions or feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use it for any purpose without obligation or compensation to you.

14. Availability, changes and beta features

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue any part of the Service, and may perform maintenance that causes downtime. We will use reasonable efforts to give notice of material adverse changes to paid features.

Features labelled beta, preview or experimental are provided as-is, may be changed or removed without notice, and should not be relied upon for critical work.

15. Suspension and termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if your use poses a security or legal risk to us or others, if payment fails, or if required by law. Where practical we will give notice and an opportunity to cure.

On termination, your right to use the Service ends immediately. We will make Your Content available for export for at least 30 days unless prohibited by law or the termination resulted from abuse. After that period we may permanently delete it. Sections 7, 9–13 and 16–23 survive termination.

16. Disclaimer of warranties

The service and all output are provided "as is" and "as available," without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, secure or error-free, that defects will be corrected, or that any output, estimate, valuation, projection or comparable-property data is accurate, complete, current or suitable for any purpose.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

17. Assumption of risk

Real-estate investment carries substantial risk, including total loss of capital. You acknowledge that you use the Service and any Output entirely at your own risk, that you are solely responsible for your investment, purchase, renovation, financing and disposition decisions, and that outcomes depend on many factors outside our control and outside the Service.

18. Indemnification

You will defend, indemnify and hold harmless Fox Valley Digital LLC and its members, officers, employees and agents from any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service or any Output; (c) your breach of these Terms or violation of law; (d) any decision you or a third party makes in reliance on the Service; or (e) any dispute between you and a buyer, seller, lender, investor, partner, contractor or tenant.

19. Limitation of liability

To the fullest extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits, lost revenue, lost business opportunity, lost or inaccurate data, cost of substitute services, or diminution in property value, however caused and under any theory of liability, even if advised of the possibility; and (b) our total aggregate liability arising out of or related to these Terms or the service will not exceed the greater of one hundred U.S. dollars ($100) or the amount you actually paid us for the service in the twelve (12) months immediately before the event giving rise to the claim.

These limits apply even if a remedy fails of its essential purpose, and reflect an agreed allocation of risk that is a basis of the pricing. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

20. Governing law

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

21. Dispute resolution, arbitration and class-action waiver

Please read this section carefully — it affects how disputes are resolved.

Informal resolution first. Before filing a claim, you agree to contact us at legal@trackmyflip.com and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration. If that fails, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Brown County, Wisconsin, or conducted remotely at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes will be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any representative action.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.

Opt-out. You may opt out of this arbitration agreement by emailing legal@trackmyflip.com within 30 days of first accepting these Terms, stating your name, account email and intent to opt out. Opting out does not affect any other part of these Terms.

If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this section still applies.

22. Changes to these Terms

We may update these Terms. If a change is material we will give reasonable notice — by email to your account address, or by an in-product notice — before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your subscription.

23. General

• Entire agreement. These Terms, with the Privacy Policy and Disclaimer, are the entire agreement between us about the Service and supersede prior discussions.
• Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest stays in force.
• No waiver. Failing to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We may send notices to your account email; you should send notices to legal@trackmyflip.com.
• Relationship. Nothing creates a partnership, joint venture, agency or employment relationship.

24. Contact

Fox Valley Digital LLC
Wisconsin, United States
legal@trackmyflip.com